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Posts Tagged ‘ABC News’

We are Experiencing High Call Volumes

July 5, 2012 1 comment

Due to the segment that was aired on Nightline July 4. 2012 we are experiencing high call volumes and an overwhelming number of emails from homeowners asking for our assistance.

If you are trying to contact us please be sure to let us know if you have a sale date on your home by including that in your phone message or typing it into the subject line of your email.

Please be patient. We will do our best to get in touch with everyone who has contact us.

For Mortgage Servicers, an Incentive Not to Help Homeowners – NYTimes.com

February 17, 2012 Leave a comment

This is an article from 2009 that explains why banks keep homeowners in seemingly never ending trial modifications. This is what happened to Susan Leonard and Michele Varney who were both granted trial modifications with Bank of America.

But industry insiders and legal experts say the limited capacity of mortgage companies is not the primary factor impeding the government’s $75 billion program to prevent foreclosures. Instead, it is that many mortgage companies are reluctant to give strapped homeowners a break because the companies collect lucrative fees on delinquent loans.

Even when borrowers stop paying, mortgage companies that service the loans collect fees out of the proceeds when homes are ultimately sold in foreclosure. So the longer borrowers remain delinquent, the greater the opportunities for these mortgage companies to extract revenue — fees for insurance, appraisals, title searches and legal services.

“It frustrates me when I see the government looking to the servicer for the solution, because it will never ever happen,” said Margery Golant, a Florida lawyer who defends homeowners against foreclosure and who worked in the law department of a major mortgage company, Ocwen Financial. “I don’t think they’re motivated to do modifications at all. They keep hitting the loan all the way through for junk fees. It’s a license to do whatever they want.”

For Mortgage Servicers, an Incentive Not to Help Homeowners – NYTimes.com.

Banking Nightmare: Bank of America Declares Live South Carolina Customer Dead – ABC News

February 12, 2012 Leave a comment

Another example of banks not willing to take the time to fix errors for a customer. Why do they bounce it around between customer service reps who never seem to solve the problem? Without media attention this poor guy would probably never have been able to get Bank of America’s attention. Even with media attention from a major network news agency, they don’t seem to be in any hurry to help him clear this up!

 

Banking Nightmare: Bank of America Declares Live South Carolina Customer Dead – ABC News.

Once Again the Response has been overwhelming

January 18, 2012 1 comment

We are trying our best to respond to everyone as quickly as possible. We must prioritize and first deal with those who are in imminent danger of foreclosure, with auction dates pending. If you are emailing us regarding an auction, please be sure to type the date of your auction in the subject line of your email.

If you are waiting for a return call from our office, we will be calling from a 508 or a 617 area code.

Thanks so much for your patience!

Note to ABC Viewers

January 17, 2012 2 comments

We love reading your stories on our blog and encourage you to continue to share them. However, we would hate to miss a message that you have posted here for us. So if you are looking for us to assist you with your mortgage issues please be sure to email us at info@hsitrust.org . We are a bit overwhelmed by the response from the ABC News Nightline segment but we will respond to everyone who contacts us. If you have an auction date it is important to include it in the subject line of your email to us.

Watch us on ABC News Nightline Tonight – Monday, January 16, 2012

January 16, 2012 10 comments

ABC News Nightline will be doing a rebroadcast of the Bringing America Back Primetime Nightline segment that aired on December 10, 2011. If you didn’t catch it the first time now is your chance to see us on the big screen. If you’ve arrived here at our blog after watching Nightline and are looking for our help, please email us at info@hsitrust.org

We’ve Been Overwhelmed by the Response From ABC Viewers!

December 20, 2011 2 comments

We started getting calls and emails before the Primetime Nightline segment even aired. We are very honored that so many of you have put your trust in us. We are doing our best to respond to all calls and emails. If you are waiting for a call back, please know we will be calling from a 508 exchange.

Also, please keep in mind that our first priority is to respond to those with auction dates pending. If you have an auction date please put that in the subject line of your email.

~ HSITrust Team