Due to the segment that was aired on Nightline July 4. 2012 we are experiencing high call volumes and an overwhelming number of emails from homeowners asking for our assistance.
If you are trying to contact us please be sure to let us know if you have a sale date on your home by including that in your phone message or typing it into the subject line of your email.
Please be patient. We will do our best to get in touch with everyone who has contact us.
Now it turns out some lenders haven’t merely been unhelpful; their actions have pushed some borrowers over the foreclosure cliff. Lenders have been imposing exorbitant insurance policies on homeowners whose regular coverage lapses or is deemed insufficient. The policies, standard homeowner’s insurance or extra coverage for wind damage, say, for Florida residents, typically cost five to 10 times what owners were previously paying, tipping many into foreclosure.
The situation has caught the attention of state regulators and the Consumer Financial Protection Bureau, which is considering rules to help homeowners avoid unwarranted “force- placed insurance.” The U.S. ought to go further and limit commissions, fine any company that knowingly overcharges a homeowner and require banks to seek competitive bids for force- placed insurance policies. Because insurance is not regulated at the federal level, states also need to play a stronger role in bringing down rates.
Here are some of the most common complaints about mortgage servicers we hear from homeowners:
Eligible homeowners denied for Hamp modifications because of sloppy handling of documents by the servicer.
Servicers pushing homeowners into less than affordable “in house” modifications when they clearly qualify for the more affordable government Hamp program.
Foreclosing while in review for a modification.
Misapplying trial modification payments or processing incorrectly so the homeowner is disqualified for a Hamp modification.
Misapplying mortgage payments so the homeowner is deemed in default.
Processing escrow accounts incorrectly.
Declaring homes vacant (when they are in fact occupied by the homeowner) which disqualifies them for HAMP.
Granting 3 month trial modification, but the bank insists that the homeowner continue to make the trial payments for months or years, leading them to believe they will receive permanent loan modification documents in the mail, but they never arrive.
Servicers abrubtly refuse payments or send payments back to the homeowner when they have been participating in an extended trial modification plan, then informing them they are denied for modification.
Requesting loan modification and financial documents repeatedly and telling the homeowner they were never received.
Improperly calculating the homeowner’s income to disqualify them for a loan modification.
Discriminating against minorities and single women.
The Consumer Financial Protection Bureau is taking mortgage complaints. If you are having issues with your mortgage servicer we encourage you to file a complaint at www.consumerfinance.gov. It is our hope that the CFPB will see the patterns of abuse as more complaints are submitted by homeowners.
We’re tired of watching banks destroy homeowners lives. It’s bad enough to be a homeowner who may have lost a job or is struggling with a health issue. We’ve all seen how banks take advantage of homeowners when they are the most vulnerable. We’ve created a petition and we’re aiming it at the top!
Collectively we can band together, stop the madness and force banks to do what’s right for homeowners. Help spread the word by sharing this petition with friends and family.
Martin Luther King Jr. once said: Our lives begin to end the day we become silent about the things that matter. It’s time for homeowners to stop being silent and stand up for their rights.
Tell us how you’d like to see banks change the way they treat homeowners. Please use the comment section for your responses.
My experience at HAMP’s Education session for Real Estate Professionals was like being in a parallel universe. What my mind knew and what I was hearing and seeing were complete opposites. I had to mask my expressions all day. I was fearful my face would give me away. I was terrified I would be “found out”. I really play for the other team, the team that wants people to STAY in their homes. I was truly David in Goliath’s backyard. Even with my own foreclosure nightmare, I still am naïve to the far reaches of greed and fraud. Looking into the faces of the “Big 5” bank representatives, I saw smugness, condensation, annoyance, and the ever present blame everyone else attitude.
The session was about HAFA, Home Affordable Foreclosure Alternatives, i.e. Short Sales and Deed in Lieu. Or as D.S. from Wells Fargo said, “Graceful Exits”. “ A way for people to keep their dignity.” Wow talking about families with such compassion. The Big 5 showed no understanding they were talking about their neighbors, their friends, their children’s classmates. Just unfeeling people sitting on a stage, while the minions sat below.
This event had primarily real estate professionals attend. Those poor brave souls, who had no idea that by the end of the session, they would be belittled and blamed for short sales that fail. Real Estate agents need to do their “due diligence” in order to get the sale closed. Another carrot dangling…My opinion of short sale agents shifted a bit, from the bottom feeders, to people being victimized by the banks. The banks create impossible hurdles for homeowners and everyone involved in real estate. The truly are the puppet masters of our country.
The biggest threat in America today is the BIG BANKS and WALL STREET. Be afraid.
HopeNow – Home Preservation event for homeowners.
The event continued in the afternoon, this time it was a huge production to show America that the banks, HUD and the Government really do care. Ha Ha. Once I realized that HopeNow is funded by the banks, I felt like I was in the twilight zone. Hundreds of people involved in this event, hopeful homeowners, unsuspecting housing counselors, and volunteers who believed this event was going to help people. It was nothing more than smoke and mirrors.
I entered the event, once again a sheep in wolf’s clothing. I was granted access to sit with the HUD approved counselors. I entered with apprehension, did I look like them? Would anyone recognize my name from change.org or the media? Would HSITrust be recognized? Nope. I was in. Talking with the counselors was unbelievable. Some were naïve and hopeful. Some like R.V. from a local HUD approved counseling agency were jaded and pessimistic. She said the banks like people to meet with housing counselors first, to make it easier for the banks. So people can start to accept the reality, that in the end they will lose their home.
I also met another woman, from another HUD approved agency who is a Realtor, and uses being a housing counselor to support her short sales. She has learned well; use the system for your own benefit. Maybe she could get a job at a bank, in the liquidation department.
I saw no one being helped. For example, woman from “keep your home California” table, who had 2 people go sit to apply and walked them to another table, saying they “probably” didn’t qualify. Truth is she was busy working on her laptop. I think housing counselors should be foreclosure survivors, they might have more willingness to work for their clients.
Most of the people I spoke with on their way out of the event, said they got no help. Gee, I wonder why? Others left with contact info for their “single point of contact” at the bank and were optimistic and disillusioned. I left feeling like a very small David, battling a HUGE Goliath. I also left with resolve to keep helping people like me, like others at HSITrust, victims of the foreclosure scam and Wall Street’s greed.