Here are some of the most common complaints about mortgage servicers we hear from homeowners:
Eligible homeowners denied for Hamp modifications because of sloppy handling of documents by the servicer.
Servicers pushing homeowners into less than affordable “in house” modifications when they clearly qualify for the more affordable government Hamp program.
Foreclosing while in review for a modification.
Misapplying trial modification payments or processing incorrectly so the homeowner is disqualified for a Hamp modification.
Misapplying mortgage payments so the homeowner is deemed in default.
Processing escrow accounts incorrectly.
Declaring homes vacant (when they are in fact occupied by the homeowner) which disqualifies them for HAMP.
Granting 3 month trial modification, but the bank insists that the homeowner continue to make the trial payments for months or years, leading them to believe they will receive permanent loan modification documents in the mail, but they never arrive.
Servicers abrubtly refuse payments or send payments back to the homeowner when they have been participating in an extended trial modification plan, then informing them they are denied for modification.
Requesting loan modification and financial documents repeatedly and telling the homeowner they were never received.
Improperly calculating the homeowner’s income to disqualify them for a loan modification.
Discriminating against minorities and single women.
The Consumer Financial Protection Bureau is taking mortgage complaints. If you are having issues with your mortgage servicer we encourage you to file a complaint at www.consumerfinance.gov. It is our hope that the CFPB will see the patterns of abuse as more complaints are submitted by homeowners.
Tell us how you’d like to see banks change the way they treat homeowners. Please use the comment section for your responses.